Hi, how can we help you?
Say Hi to the bnbme Team and we will be soon in touch together!
Contact us and find us @bnbmegreece
ETEOKLEOUS 2, 104 42 ATHENS-GREECE
Get in touch wit us contact@bnbme.gr
Explore the Neighborhoods
FAQ Hoster
How do I find out how much commission I'll pay for bookings?
When you add your property to bnbme.gr, you pay a one time commission nothing more for each booking. The commission percentage will be shown at the “member area” step of the registration process. At the start of each month, we’ll send you an invoice with the fix commission of owed.
Do I have to confirm all of my bookings?
You don’t need to confirm any of your bookings. When a customer books a stay at your property, it is instantly confirmed online. This gives you the convenience of not having to check every request from every potential guest. But you can also deactivate the instant booking than you have to confirm all your bookings manually.
What happens if a guest doesn't show up (a no-show)?
No-show? No problem. You won’t pay commission for guests who don’t show up – unless you’ve set up a “no-show charge” for your guests. You can also be goodwill and transfer the guest the amount back by your Owen decision!
What happens if my property is damaged by a guest?
Property owners can request damage deposits from guests. Deposits help cover any potential damage caused by a guest, offering some reassurance that your property will be treated respectfully. If anything goes wrong, it can be reported to our team through our misconduct reporting feature.
When will my property go online?
Once you finish creating your listing, you can open your property for bookings on our personal dashboard. We may ask you to verify your property before you can start accepting bookings, but you can use this time to get familiar with the Extranet and prepare for your first guests.
Will I be able to update my registration details at a later date?
Once you’ve registered with us, you can update your details at any time. For example, if you add a new facility or if you want to tell us more about the area – you can add this information whenever you want to.
FAQ Guests
Can I make changes to my booking?
It’s possible to make changes to your booking but is up to the roster when the new dates are free for make a change!
My booking was canceled or declined - what should I do?
Because this booking is facilitated by a partner company, the property may be overbooked. If that’s the case, the partner will notify us. Next, we’ll refund and cancel your booking. The processing time can take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
How do request extra services from the property?
The request an extra service like an extra bed, early check-in, or transportation to the property, contact the property owner directly 2-3 days before arrival. There’s no guarantee, but they might be able to help you.
What is a Partner offer?
To offer you more competitive prices, we sometimes partner with other companies. These offers are always paid for in advance and can’t be booked in combination with other offers. Additionally, any changes to your personal or booking details after booking aren’t possible.
When will my property go online?
Once you finish creating your listing, you can open your property for bookings on our personal dashboard. We may ask you to verify your property before you can start accepting bookings, but you can use this time to get familiar with the Extranet and prepare for your first guests.
Will I be able to update my registration details at a later date?
Once you’ve registered with us, you can update your details at any time. For example, if you add a new facility or if you want to tell us more about the area – you can add this information whenever you want to.
